Customer trust and return policy. In this guide we break down practical steps Indian ornament and gem retailers can use today — whether you run a single counter or multiple branches.
Why this matters for your shop
Gem and diamond sales are measured in carats, certificates, and disclosure — not just gram weight. Separate workflows keep inventory honest. When disclosing inclusions when selling emeralds is handled consistently, billing is faster, returns drop, and owners spend less time fixing entries after closing.
Step-by-step at the counter
Start with a written checklist visible to billing staff. Capture weight, purity, rate, making or stone charges, and payment mode before printing. If the transaction involves exchange metal or karigar job work, link it to the correct module in SOM Jewellery Software so stock and ledgers stay aligned.
Common mistakes to avoid
Mixing exchange stock with fresh inventory, rounding weights without notation, and skipping partial payment entries are frequent errors. Another is billing gems by gram instead of carat — always keep gem lines separate from gold and silver pools.
How software helps
SOM Jewellery Software is built for Indian jewellers: gram-based jewellery stock, carat-based gem inventory, metal exchange credit, karigar issue/receive, customer udhar ledger, and GST-ready reports. Automating these flows reduces manual registers and makes month-end reconciliation realistic.
Quick tips
- ✓Review karigar pending metal and udhar balances every week, not every quarter.
- ✓Record every transaction on the same day — delays cause GST and stock mismatches.
- ✓Category focus: Gems & Diamonds — review related reports weekly.